Common problems

This page lists common problems with the Graal game client and Remote Control.

Multiple operating systems

Interfaces using default profiles appear incorrectly

Problem: GuiBlue or GuiDefault interfaces appear incorrectly (example)

Cause: The Graal client is unable to find some images needed for the interfaces.

Solution:

1. Navigate to your Graal folder (help).
2. Delete FILENAMECACHE.txt from the Graal folder.
3. Reopen Graal

Windows

Sound doesn't work on 64-bit systems

Problem: Graal does not play any sound.

Cause: Graal is currently made to run on 32-bit operating systems and does not auto-detect 64-bit environments.

Solution (Quick): Download and run Graal Sound Fix

Solution (Manual):

1. Navigate to your Graal folder (help).
2. Open the file game_config.txt with Notepad.
3. Change the line reading tryloadsoundson64bit=false to tryloadsoundson64bit=true
4. Save the file
5. Close and reopen Graal

Screenshots are pure white/black

Problem: Screenshots taken with Alt + 2 are pure white or pure black.

Cause: Unknown

Solution: Select a non-Aero theme

1. Right click the desktop
2. Select "Personalize"
3. Choose "change theme"
4. Select one of the themes under "Basic Themes".

Mac

The client will not start on computers with Intel processors

Problem: The client will not start on computers with Intel processors

Cause: The current client is compiled as a PowerPC binary and must run under Rosetta emulation. This will be fixed in the next release of Graal.

Solution: Download Rosetta from Software Update or from the supplied option when opening the client.

The client runs slow on computers with Intel processors

Problem: The client is sluggish in non-demanding environments (e.g. levels with few players)

Cause: The current client is compiled as a PowerPC binary and must run under Rosetta emulation. This will be fixed in the next release of Graal.

Solution: None